FAQ
Q: What kind of wood is used?
A: Thick 1/4 inch (5 mm), FSC certified American plywood. That's why you feel the light scent of natural wood when open the puzzle box. FSC certification ensures that products come from responsibly managed forests that provide environmental, social and economic benefits
Q: How fast and how much is shipping?
A: Free and Fast shipping 1-5 days delivery time on all orders in the USA!
Orders placed before 11:59 am Eastern Standard Time are shipped the same business Day. Orders placed after the cut-off time are shipped same or the next business day.
Shipping Provider USPS Priority Mail - delivery time 2-5 days. Alternatively, we use FedEx Delivery, UPS, USPS First Class, Amazon Logistics or other similar Shipping Providers.
You should get a tracking number once your order has been released for shipping, if you have issues, email us your order number or first, last name and shipping address to info@foxsmartbox.com and we'll get you the tracking number.
For custom puzzles, corporate orders and wholesale orders, please add the production time specified on the respective page.
Q: Do you offer International Shipping?
A: Yes, we do. We offer FREE International Shipping on orders $120+. UPS 3-5 days transit time, USPS International 2-6 days. Packages are trackable and insured against loss.
Orders under $120 are calculated Shipping Worldwide, you can choose a service at the checkout. Depending on your country's customs regulations, you may be responsible for paying customs fees or duties should this happen. Please contact your local customs agency for more information.
Q: Can I return my order?
A: We accept returns of un-opened puzzles for 30 days after the purchase. E-mail us at info@foxsmartbox.com the request to confirm the return address, then ship it with your preferred provider. Once we receive the item, we will issue the refund. If you need to return a puzzle you've already opened, contact us, the decision will be made on a case-by-case basis.
Q: Is checkout safe?
A: When you complete the checkout on our website it's processed by Shopify system. Shopify is certified according to the Level 1 PCI DSS standard. It means that the stores are equipped with data encryption tools, protection of Shopify payment transfers, prevention of viruses at the servers, risk analysis tools as well as constant security monitoring.
Q: What type of payments are accepted on your website?
A: Payments processed either by Shopify or PayPal, all major credit and debit cards, google pay, apple pay, venmo are accepted.
Q: Where else can I buy your puzzles?
A: We also sell on eBay, Etsy, Amazon, Walmart and Facebook. The price on the 3rd party e-commerce platforms may be higher to cover selling fees. Visit Where to buy? – FoxSmartBox Page for more information.
Q: My order is a gift! Can you not include the price with the order receipt?
A: Sure, you can add Gift comment during checkout and/or send us email at info@foxsmartbox.com with your order number and/or use Contact Us form
Q: How often do you add new puzzles?
A: We're constantly searching for a modern art and fine art that may be turned into a puzzle. For modern art we usually buy copyrights directly from artists, or it's made by our request. We have the cutting scheme designer in our company, and few contractors, all are working on new designs daily.
Q: How do I contact you?
A: Email us at info@foxsmartbox.com, use Contact Us form
Q: Are there discounts or sales?
A: Yes, sometimes we have discounts and special offers on selected items. You can subscribe to our news on the main page. We won't bother you with marketing spam and normally announce sale or special offers.
Q: What ages do you recommend your puzzles for?
A: As a manufacturer we recommend 16 years +. Generally, it's never early or late to become a puzzler :) However the small details are choking hazard for children under 3. Use a common sense and if you choose to buy a puzzle for your child or do it together with a child, make sure he/she understands not to eat or chew on small details. Some of our puzzle images have cartoon or fine art nudity that some adults may not feel are appropriate for their children - please use your own judgment regarding each image.
Q: What's a "whimsy piece"?
A: Pieces that are specially shaped are called whimsy pieces. Each set has few of its "own" special details, hand-drawn "whimsy" pieces, cut into shapes to match the theme of the puzzle image.
Q: Would you make a custom puzzle?
A: Yes, visit our Custom Orders section Custom Puzzles – FoxSmartBox